ac367's Privacy Policy
Your personal information is very important to us. This policy describes in detail how your data is collected, stored, and kept secure on the ac367 platform.
ac367 is a safe and reliable online gaming platform built specifically for players in Bangladesh. We place the highest priority on protecting our users' privacy. This policy will tell you what kinds of information we collect, why we collect it, how we use it, and what your rights are.
Scope and Purpose of Data Collection
Personal Information
When you create an account on ac367, we collect some basic information from you. This information is essential for managing your account and providing our services.
- Full name and date of birth
- Email address and mobile number
- Permanent address
- Identity document details (for identity verification)
- Preferred language and communication method
Financial Transaction Information
The following information may be required to complete financial transactions on our platform. All financial data is secured through SSL encryption.
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction date, time, and amount
- Transaction reference number
Automatically Collected Information
When you use the ac367 platform, certain information is recorded automatically. This information is used to improve the site's performance and enhance your experience.
- IP address and device type
- Browser type and version
- Pages visited and session duration
- Data obtained from cookies and similar tracking technologies
- Login times and gaming activity records
Purpose of Data Use
ac367 uses your information only for lawful and specific purposes. We never use your information unnecessarily or beyond the stated purposes.
Primary Use Cases
- Account Management: To keep your account active and secure, and for login verification.
- Transaction Processing: To complete deposit and withdrawal requests quickly and securely.
- Customer Support: To resolve your issues via 24/7 live chat and email.
- Fraud Prevention: To detect and prevent unauthorized activity.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To improve the platform's performance and user experience.
- Responsible Gaming: To identify unusual gaming behavior and provide necessary support.
Cookie Policy & Tracking Technologies
What Are Cookies and How We Use Them
Cookies are small text files stored in your browser. ac367 uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences such as language and theme.
- Analytics Cookies: To analyze site usage patterns and improve services.
You can disable cookies by changing your browser settings. However, doing so may cause some features of the platform to not work correctly.
Sharing Information with Third Parties
Limited Data Sharing Situations
Information may be shared with third parties only in the following situations, and only the minimum necessary information will be shared:
- Payment Processors: With mobile banking service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Legal Obligations: To respond to valid requests from legal authorities.
- Fraud Prevention: With trusted service providers that assist with KYC verification and fraud investigations.
- Technology Providers: With partners providing server hosting, data analytics, and security services — under strict confidentiality agreements.
All third parties mentioned above are bound by strict data protection agreements and may only use information for the specified purposes.
Data Security Measures
ac367 follows industry-standard technical and organizational measures to protect your information. Our security framework is continuously being improved.
Technical Security
- 256-bit SSL encryption technology
- Two-Factor Authentication
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Data encryption — both at rest and in transit
Organizational Security
- Data access restricted to authorized personnel only
- Regular employee security training
- Strict data retention and disposal policy
- Incident response plan and procedures
- Monitoring and control of third-party access
Data Retention Period
How Long Is Data Retained
ac367 retains your personal information only for as long as it is necessary or legally required. General guidelines are provided below:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: Transaction information may be retained for a specified period after account closure for legal obligations and fraud prevention purposes.
- Marketing Data: Marketing communications are stopped as soon as you withdraw your consent.
- Log Data: Security-related logs are automatically deleted after a set period.
Your Rights and Choices
As a user of ac367, you have important rights over your own personal information. You may contact us at any time to exercise these rights.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your stored information is incorrect, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances you have the right to request deletion of your information, with exceptions applicable where legal obligations exist.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes, particularly in the case of direct marketing.
Right to Data Portability
You have the right to receive your data in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be temporarily restricted.
Protection of Minors' Data
Age Policy
ac367 is a service for individuals aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.
If we become aware that someone under the age of 21 has created an account or provided personal information on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child is using our services, please contact us immediately.
Changes to the Policy
Update and Change Process
ac367 may update this privacy policy from time to time. Changes may be made to the policy due to service improvements, legal changes, or business reasons.
For any significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending an update to your registered email
- By changing the "Last Updated" date on this page
Continued use of ac367 after any changes means you have accepted the new policy. We therefore recommend visiting this page regularly.
Complaint Resolution Process
How to Submit a Complaint
ac367 takes any concerns or complaints about your data protection seriously. We are committed to resolving all complaints promptly and fairly.
To submit a complaint or exercise your rights, contact us through the following:
- Email: [email protected]
- Live Chat: Chat directly with our 24/7 active support team
Our dedicated support team is ready to assist you in both Bengali and English. We will review your complaint, take appropriate action, and keep you informed of the outcome.
Have More Questions?
Our support team is with you 24/7. Get help with anything you need.